Acute Care Hospital

Crozer Chester Medical Center

One Medical Center Boulevard, Upland, PA 19013
24/7 Emergency Services
2 out of 5 Stars Why 2 stars? Crozer Chester Medical Center's 2-star rating reflects below-average performance on Timely Care.

CMS Overall Hospital Quality Star Rating · Crozer Chester Medical Center

How was Crozer Chester Medical Center's 2-star rating calculated?

The CMS Overall Hospital Quality Star Rating applies to acute care hospitals like Crozer Chester Medical Center. CMS standardizes every underlying measure against the national rate, computes a weighted score for each of five domains, sums them by the fixed weights below, and assigns 1–5 stars using k-means clustering across all reporting hospitals.

Domains that fed Crozer Chester Medical Center's rating
Domain Weight Measures reported Hospital performance vs. national
Mortality 22% 6 of 7 0 better 6 same 0 worse
Safety of Care 22% 16 of 19 2 better 12 same 2 worse
Readmissions 22% 4 of 6 0 better 4 same 0 worse
Timely & Effective Care 12% 15 of 22 1 better 7 same 7 worse
Patient Experience 22% HCAHPS See HCAHPS detail below

How star meaning varies by hospital type. This CMS Overall Star Rating only applies to acute care hospitals. Children's hospitals (Pediatric Quality), psychiatric hospitals (IPFQR), inpatient rehabilitation facilities (IRF QRP), long-term acute care hospitals (LTACH QRP), and VA medical centers each use separate quality programs designed for their patient populations. Comparing star ratings across these facility types isn't meaningful — see the methodology page for the full mapping of which program applies to which facility.

How CareRanks computes ratings → · CMS official methodology ↗

Quality measures

Mortality

Same as National Average

Measures the rate at which patients die within 30 days of hospital admission for specific conditions. A lower mortality rate indicates better outcomes.

Underlying measures: Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate No Different Than the National Rate Hospital score: 4.50 95% interval: 3.80 – 5.40 Sample size: 769 Reporting period: 07/01/2023 – 06/30/2024 CMS measure id: Hybrid_HWM Death rate for COPD patients No Different Than the National Rate Hospital score: 8.20 95% interval: 5.40 – 12.30 Sample size: 111 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_COPD Death rate for heart attack patients No Different Than the National Rate Hospital score: 14.30 95% interval: 10.90 – 18.30 Sample size: 108 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_AMI Death rate for heart failure patients No Different Than the National Rate Hospital score: 12.30 95% interval: 9.00 – 16.50 Sample size: 192 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_HF Death rate for pneumonia patients No Different Than the National Rate Hospital score: 16.00 95% interval: 13.00 – 19.70 Sample size: 320 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_PN Death rate for stroke patients No Different Than the National Rate Hospital score: 16.00 95% interval: 12.30 – 20.20 Sample size: 172 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_STK Death rate for CABG surgery patients Number of Cases Too Small Hospital score: — Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_CABG

Safety of Care

Same as National Average

Tracks hospital-acquired infections, surgical complications, and other patient safety indicators. Lower rates indicate better safety practices.

Underlying measures: Clostridium Difficile (C.Diff) Better than the National Benchmark Hospital score: 0.52 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_6_SIR Catheter Associated Urinary Tract Infections (ICU + select Wards) Better than the National Benchmark Hospital score: 0.21 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_2_SIR Abdominopelvic accidental puncture or laceration rate No Different Than the National Rate Hospital score: 1.88 95% interval: 0.88 – 2.88 Sample size: 554 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_15 Central Line Associated Bloodstream Infection (ICU + select Wards) No Different than National Benchmark Hospital score: 0.39 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_1_SIR Iatrogenic pneumothorax rate No Different Than the National Rate Hospital score: 0.17 95% interval: 0.00 – 0.38 Sample size: 3,969 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_06 In-hospital fall-associated fracture rate No Different Than the National Rate Hospital score: 0.27 95% interval: 0.07 – 0.47 Sample size: 4,086 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_08 MRSA Bacteremia No Different than National Benchmark Hospital score: 0.46 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_5_SIR Postoperative hemorrhage or hematoma rate No Different Than the National Rate Hospital score: 2.76 95% interval: 1.18 – 4.34 Sample size: 693 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_09 Perioperative pulmonary embolism or deep vein thrombosis rate No Different Than the National Rate Hospital score: 4.32 95% interval: 2.09 – 6.54 Sample size: 704 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_12 Postoperative acute kidney injury requiring dialysis rate No Different Than the National Rate Hospital score: 1.56 95% interval: 0.00 – 3.24 Sample size: 161 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_10 Postoperative sepsis rate No Different Than the National Rate Hospital score: 7.66 95% interval: 3.66 – 11.65 Sample size: 153 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_13 Pressure ulcer rate No Different Than the National Rate Hospital score: 1.06 95% interval: 0.33 – 1.78 Sample size: 3,100 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_03 Death rate among surgical inpatients with serious treatable complications No Different Than the National Rate Hospital score: 186.36 95% interval: 135.95 – 236.78 Sample size: 72 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_04 Postoperative wound dehiscence rate No Different Than the National Rate Hospital score: 1.97 95% interval: 0.49 – 3.45 Sample size: 144 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_14 Postoperative respiratory failure rate Worse Than the National Rate Hospital score: 20.99 95% interval: 12.47 – 29.50 Sample size: 152 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_11 CMS Medicare PSI 90: Patient safety and adverse events composite Worse Than the National Value Hospital score: 1.57 95% interval: 1.20 – 1.93 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_90 Rate of complications for hip/knee replacement patients Number of Cases Too Small Hospital score: — Reporting period: 04/01/2021 – 03/31/2024 CMS measure id: COMP_HIP_KNEE SSI - Abdominal Hysterectomy Not Available Hospital score: — SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_4_SIR SSI - Colon Surgery Not Available Hospital score: — SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_3_SIR

Readmissions

Same as National Average

Measures how often patients return to the hospital within 30 days of discharge. Lower readmission rates suggest effective treatment and discharge planning.

Underlying measures: 30-day Readmission, COPD As expected Hospital score: 0.98 Sample size: 127 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-COPD-HRRP 30-day Readmission, Heart Attack As expected Hospital score: 1.03 Sample size: 104 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-AMI-HRRP 30-day Readmission, Heart Failure As expected Hospital score: 1.03 Sample size: 241 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-HF-HRRP 30-day Readmission, Pneumonia As expected Hospital score: 0.98 Sample size: 336 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-PN-HRRP 30-day Readmission, Bypass Surgery Hospital score: — Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-CABG-HRRP 30-day Readmission, Hip/Knee Replacement Hospital score: — Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-HIP-KNEE-HRRP

Patient Experience

Based on the HCAHPS survey — patient satisfaction with communication, cleanliness, pain management, and discharge information.

Patient survey detail — the questions feeding the Patient Experience domain above expand ↓

CMS computes the Patient Experience domain from the federal HCAHPS survey. Each bar below is one survey question; the percentage is the share of Crozer's recent patients who gave the most positive response. HCAHPS percentages aren't directly comparable across all measures — see the methodology page for how CMS weights them.

  • Communication with Nurses N/A
  • Communication with Doctors N/A
  • Hospital Cleanliness N/A
  • Hospital Quietness N/A
  • Staff Responsiveness N/A
  • Discharge Information N/A
  • Overall Hospital Rating (9 or 10) N/A
  • Would Recommend Hospital N/A

Percentages represent patients who gave the most positive response. Survey conducted by CMS through the HCAHPS program.

Timely & Effective Care

Below National Average

Measures how quickly the hospital provides important treatments such as antibiotics for pneumonia or interventions for heart attacks.

Underlying measures: Average (median) time patients spent in the emergency department before being transferred to another facility. A lower number of minutes is better Better than ~75% of hospitals Hospital score: 176.00 min National median: 294.00 min (lower is better) Sample size: 12 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: OP_18d Antithrombotic Therapy by End of Hospital Day 2 Near the national median Hospital score: 94.00 % National median: 94.00 % (higher is better) Sample size: 159 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: STK_05 Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients Near the national median Hospital score: 96.00 % National median: 97.00 % (higher is better) Sample size: 620 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: OP_29 Safe Use of Opioids - Concurrent Prescribing Near the national median Hospital score: 13.00 % National median: 15.00 % (lower is better) Sample size: 1,733 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: SAFE_USE_OF_OPIOIDS Head CT results Near the national median Hospital score: 68.00 % National median: 74.00 % (higher is better) Sample size: 22 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: OP_23 Intensive Care Unit Venous Thromboembolism Prophylaxis Near the national median Hospital score: 96.00 % National median: 97.00 % (higher is better) Sample size: 1,545 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: VTE_2 Septic Shock 6-Hour Bundle Near the national median Hospital score: 83.00 % National median: 89.00 % (higher is better) Sample size: 35 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEP_SH_6HR Severe Sepsis 6-Hour Bundle Near the national median Hospital score: 94.00 % National median: 94.00 % (higher is better) Sample size: 150 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEV_SEP_6HR Discharged on Antithrombotic Therapy Worse than ~75% of hospitals Hospital score: 96.00 % National median: 98.00 % (higher is better) Sample size: 163 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: STK_02 Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better Worse than ~75% of hospitals Hospital score: 238.00 min National median: 148.00 min (lower is better) Sample size: 103 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: OP_18b Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better Worse than ~75% of hospitals Hospital score: 230.00 min National median: 154.00 min (lower is better) Sample size: 120 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: OP_18a Left before being seen Worse than ~75% of hospitals Hospital score: 2.00 % National median: 1.00 % (lower is better) Sample size: 59,292 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: OP_22 Appropriate care for severe sepsis and septic shock Worse than ~75% of hospitals Hospital score: 51.00 % National median: 64.00 % (higher is better) Sample size: 405 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEP_1 Septic Shock 3-Hour Bundle Worse than ~75% of hospitals Hospital score: 57.00 % National median: 72.00 % (higher is better) Sample size: 76 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEP_SH_3HR Severe Sepsis 3-Hour Bundle Worse than ~75% of hospitals Hospital score: 65.00 % National median: 81.00 % (higher is better) Sample size: 405 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEV_SEP_3HR

Psychiatric Unit Quality (IPFQR)

Crozer Chester Medical Center operates a Medicare-certified inpatient psychiatric unit that reports under the federal IPFQR program. The measures below are specific to that unit — not the hospital as a whole. They cover restraint and seclusion use, screening for medication side effects, substance-use and tobacco treatment, transitions of care, follow-up after discharge, and readmissions.

Follow-up Within 7 Days 23.9 %
National median: 35.4 % Worse than national median

FAPH-7 — % of patients with a follow-up outpatient mental-health visit within 7 days of discharge. Predicts lower readmission risk.

Follow-up Within 30 Days 43.4 %
National median: 60.7 % Worse than national median

FAPH-30 — % of patients with a follow-up outpatient mental-health visit within 30 days of discharge.

Medication Continuation 78.5 %
National median: 78.2 % Near national median

MedCont — % of discharged patients with continued antipsychotic / antidepressant medication post-discharge.

30-Day Readmission Rate 20.1 %
National median: 19.1 % Near national median

READM-30-IPF — risk-standardized 30-day readmission rate. No Different Than the National Rate

Source: CMS Inpatient Psychiatric Facility Quality Reporting Program. Reporting period ending 12/31/2024.

Pricing & Costs

This hospital participates in price transparency under the federal Hospital Price Transparency Rule. View 771 published procedures — gross charges, cash prices, and per-payer negotiated rates where available.

View full pricing →

Facility Information

Facility type
Acute Care Hospitals
Ownership
Voluntary non-profit - Other
Emergency services
Yes — 24/7

Nearby Hospitals

About this data

Quality and ratings data are sourced from the U.S. Centers for Medicare & Medicaid Services (CMS) Hospital Compare program. Star ratings are CMS's own calculation; CareRanks does not modify or re-weight them. Facility-level details (address, beds, ownership, teaching status) come from CMS provider files and the CMS Provider of Services file.

Pricing data, where shown, is drawn from the hospital's own Machine-Readable File (MRF) published under the federal Hospital Price Transparency Rule. See our methodology for the full update cadence and limitations.

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