Acute Care Hospital

Novant Health New Hanover Regional Medical Center

2131 S 17th St, Wilmington, NC 28402
24/7 Emergency Services
2 out of 5 Stars Why 2 stars? Novant Health New Hanover Regional Medical Center's 2-star rating reflects above-average performance on Safety of Care and Readmissions and below-average performance on Patient Experience and Timely Care.

CMS Overall Hospital Quality Star Rating · Novant Health New Hanover Regional Medical Center

How was Novant Health New Hanover Regional Medical Center's 2-star rating calculated?

The CMS Overall Hospital Quality Star Rating applies to acute care hospitals like Novant Health New Hanover Regional Medical Center. CMS standardizes every underlying measure against the national rate, computes a weighted score for each of five domains, sums them by the fixed weights below, and assigns 1–5 stars using k-means clustering across all reporting hospitals.

Domains that fed Novant Health New Hanover Regional Medical Center's rating
Domain Weight Measures reported Hospital performance vs. national
Mortality 22% 7 of 7 0 better 6 same 1 worse
Safety of Care 22% 19 of 19 5 better 14 same 0 worse
Readmissions 22% 6 of 6 2 better 4 same 0 worse
Timely & Effective Care 12% 16 of 22 1 better 5 same 10 worse
Patient Experience 22% HCAHPS See HCAHPS detail below

How star meaning varies by hospital type. This CMS Overall Star Rating only applies to acute care hospitals. Children's hospitals (Pediatric Quality), psychiatric hospitals (IPFQR), inpatient rehabilitation facilities (IRF QRP), long-term acute care hospitals (LTACH QRP), and VA medical centers each use separate quality programs designed for their patient populations. Comparing star ratings across these facility types isn't meaningful — see the methodology page for the full mapping of which program applies to which facility.

How CareRanks computes ratings → · CMS official methodology ↗

Quality measures

Mortality

Same as National Average

Measures the rate at which patients die within 30 days of hospital admission for specific conditions. A lower mortality rate indicates better outcomes.

Underlying measures: Hybrid Hospital-Wide All-Cause Risk Standardized Mortality Rate No Different Than the National Rate Hospital score: 4.00 95% interval: 3.60 – 4.50 Sample size: 5,595 Reporting period: 07/01/2023 – 06/30/2024 CMS measure id: Hybrid_HWM Death rate for COPD patients No Different Than the National Rate Hospital score: 11.20 95% interval: 8.60 – 14.40 Sample size: 306 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_COPD Death rate for heart attack patients No Different Than the National Rate Hospital score: 13.30 95% interval: 11.20 – 15.70 Sample size: 682 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_AMI Death rate for heart failure patients No Different Than the National Rate Hospital score: 13.00 95% interval: 11.30 – 15.00 Sample size: 1,222 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_HF Death rate for pneumonia patients No Different Than the National Rate Hospital score: 17.40 95% interval: 15.30 – 19.70 Sample size: 919 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_PN Death rate for stroke patients No Different Than the National Rate Hospital score: 13.00 95% interval: 11.30 – 14.90 Sample size: 826 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_STK Death rate for CABG surgery patients Worse Than the National Rate Hospital score: 5.30 95% interval: 3.30 – 8.30 Sample size: 307 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: MORT_30_CABG

Safety of Care

Better than National Average

Tracks hospital-acquired infections, surgical complications, and other patient safety indicators. Lower rates indicate better safety practices.

Underlying measures: Clostridium Difficile (C.Diff) Better than the National Benchmark Hospital score: 0.27 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_6_SIR Catheter Associated Urinary Tract Infections (ICU + select Wards) Better than the National Benchmark Hospital score: 0.56 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_2_SIR Central Line Associated Bloodstream Infection (ICU + select Wards) Better than the National Benchmark Hospital score: 0.65 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_1_SIR Rate of complications for hip/knee replacement patients Better Than the National Rate Hospital score: 2.30 95% interval: 1.60 – 3.40 Sample size: 685 Reporting period: 04/01/2021 – 03/31/2024 CMS measure id: COMP_HIP_KNEE Pressure ulcer rate Better Than the National Rate Hospital score: 0.23 95% interval: 0.00 – 0.61 Sample size: 16,314 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_03 Abdominopelvic accidental puncture or laceration rate No Different Than the National Rate Hospital score: 1.48 95% interval: 0.76 – 2.20 Sample size: 4,417 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_15 Iatrogenic pneumothorax rate No Different Than the National Rate Hospital score: 0.16 95% interval: 0.01 – 0.31 Sample size: 19,388 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_06 In-hospital fall-associated fracture rate No Different Than the National Rate Hospital score: 0.30 95% interval: 0.14 – 0.46 Sample size: 19,774 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_08 MRSA Bacteremia No Different than National Benchmark Hospital score: 0.64 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_5_SIR Postoperative hemorrhage or hematoma rate No Different Than the National Rate Hospital score: 3.35 95% interval: 2.31 – 4.39 Sample size: 6,146 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_09 Perioperative pulmonary embolism or deep vein thrombosis rate No Different Than the National Rate Hospital score: 3.64 95% interval: 2.33 – 4.94 Sample size: 6,541 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_12 Postoperative acute kidney injury requiring dialysis rate No Different Than the National Rate Hospital score: 2.47 95% interval: 1.36 – 3.58 Sample size: 3,079 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_10 Postoperative respiratory failure rate No Different Than the National Rate Hospital score: 11.87 95% interval: 8.46 – 15.28 Sample size: 3,089 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_11 Postoperative sepsis rate No Different Than the National Rate Hospital score: 5.05 95% interval: 2.67 – 7.43 Sample size: 3,015 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_13 CMS Medicare PSI 90: Patient safety and adverse events composite No Different Than the National Value Hospital score: 1.01 95% interval: 0.82 – 1.19 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_90 SSI - Abdominal Hysterectomy No Different than National Benchmark Hospital score: 1.23 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_4_SIR SSI - Colon Surgery No Different than National Benchmark Hospital score: 1.24 SIR Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: HAI_3_SIR Death rate among surgical inpatients with serious treatable complications No Different Than the National Rate Hospital score: 188.91 95% interval: 158.04 – 219.78 Sample size: 274 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_04 Postoperative wound dehiscence rate No Different Than the National Rate Hospital score: 1.93 95% interval: 0.66 – 3.19 Sample size: 1,265 Reporting period: 07/01/2022 – 06/30/2024 CMS measure id: PSI_14

Readmissions

Better than National Average

Measures how often patients return to the hospital within 30 days of discharge. Lower readmission rates suggest effective treatment and discharge planning.

Underlying measures: 30-day Readmission, Heart Failure Better than expected Hospital score: 0.88 Sample size: 1,377 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-HF-HRRP 30-day Readmission, Hip/Knee Replacement Better than expected Hospital score: 0.74 Sample size: 690 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-HIP-KNEE-HRRP 30-day Readmission, Bypass Surgery As expected Hospital score: 0.99 Sample size: 293 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-CABG-HRRP 30-day Readmission, COPD As expected Hospital score: 1.01 Sample size: 322 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-COPD-HRRP 30-day Readmission, Heart Attack As expected Hospital score: 1.01 Sample size: 709 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-AMI-HRRP 30-day Readmission, Pneumonia As expected Hospital score: 0.97 Sample size: 904 Reporting period: 07/01/2021 – 06/30/2024 CMS measure id: READM-30-PN-HRRP

Patient Experience

Below National Average

Based on the HCAHPS survey — patient satisfaction with communication, cleanliness, pain management, and discharge information.

Patient survey detail — the questions feeding the Patient Experience domain above expand ↓

CMS computes the Patient Experience domain from the federal HCAHPS survey. Each bar below is one survey question; the percentage is the share of Novant's recent patients who gave the most positive response. HCAHPS percentages aren't directly comparable across all measures — see the methodology page for how CMS weights them.

  • Communication with Nurses 75%
  • Communication with Doctors 76%
  • Hospital Cleanliness 50%
  • Hospital Quietness 57%
  • Staff Responsiveness N/A
  • Discharge Information 83%
  • Overall Hospital Rating (9 or 10) 57%
  • Would Recommend Hospital 56%

Percentages represent patients who gave the most positive response. Survey conducted by CMS through the HCAHPS program.

Timely & Effective Care

Below National Average

Measures how quickly the hospital provides important treatments such as antibiotics for pneumonia or interventions for heart attacks.

Underlying measures: Healthcare workers given influenza vaccination Better than ~75% of hospitals Hospital score: 93.00 % National median: 79.00 % (higher is better) Sample size: 10,387 Reporting period: 10/01/2024 – 03/31/2025 CMS measure id: IMM_3 Discharged on Antithrombotic Therapy Near the national median Hospital score: 97.00 % National median: 98.00 % (higher is better) Sample size: 822 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: STK_02 Antithrombotic Therapy by End of Hospital Day 2 Near the national median Hospital score: 96.00 % National median: 94.00 % (higher is better) Sample size: 680 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: STK_05 Endoscopy/polyp surveillance: appropriate follow-up interval for normal colonoscopy in average risk patients Near the national median Hospital score: 99.00 % National median: 97.00 % (higher is better) Sample size: 69 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: OP_29 Safe Use of Opioids - Concurrent Prescribing Near the national median Hospital score: 16.00 % National median: 15.00 % (lower is better) Sample size: 11,494 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: SAFE_USE_OF_OPIOIDS Septic Shock 3-Hour Bundle Near the national median Hospital score: 78.00 % National median: 72.00 % (higher is better) Sample size: 49 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEP_SH_3HR Average (median) time psychiatric/mental health patients spent in the emergency department before leaving from the visit. A lower number of minutes is better Worse than ~75% of hospitals Hospital score: 413.00 min National median: 248.00 min (lower is better) Sample size: 41 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: OP_18c Average (median) time patients spent in the emergency department before leaving from the visit, excluding patients transferred to another facility or psychiatric care/mental health patients. A lower number of minutes is better Worse than ~75% of hospitals Hospital score: 204.00 min National median: 148.00 min (lower is better) Sample size: 335 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: OP_18b Average (median) time all patients spent in the emergency department before leaving from the visit, including psychiatric/mental health patients and patients who were transferred to another facility. A lower number of minutes is better Worse than ~75% of hospitals Hospital score: 219.00 min National median: 154.00 min (lower is better) Sample size: 378 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: OP_18a Intensive Care Unit Venous Thromboembolism Prophylaxis Worse than ~75% of hospitals Hospital score: 79.00 % National median: 97.00 % (higher is better) Sample size: 3,627 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: VTE_2 Left before being seen Worse than ~75% of hospitals Hospital score: 2.00 % National median: 1.00 % (lower is better) Sample size: 91,938 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: OP_22 Appropriate care for severe sepsis and septic shock Worse than ~75% of hospitals Hospital score: 50.00 % National median: 64.00 % (higher is better) Sample size: 123 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEP_1 Septic Shock 6-Hour Bundle Worse than ~75% of hospitals Hospital score: 79.00 % National median: 89.00 % (higher is better) Sample size: 28 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEP_SH_6HR Severe Sepsis 3-Hour Bundle Worse than ~75% of hospitals Hospital score: 72.00 % National median: 81.00 % (higher is better) Sample size: 126 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEV_SEP_3HR Severe Sepsis 6-Hour Bundle Worse than ~75% of hospitals Hospital score: 86.00 % National median: 94.00 % (higher is better) Sample size: 65 Reporting period: 07/01/2024 – 06/30/2025 CMS measure id: SEV_SEP_6HR ST-Segment Elevation Myocardial Infarction (STEMI) Worse than ~75% of hospitals Hospital score: 80.00 min National median: 53.00 min (lower is better) Sample size: 60 Reporting period: 01/01/2024 – 12/31/2024 CMS measure id: OP_40

Clinical Staff

Novant Health New Hanover Regional Medical Center has 1,306 CMS-affiliated clinicians on its roster — physicians, advanced practice providers, and other Medicare-enrolled professionals who list this hospital as an affiliated facility.

Top specialties

  • Physician Assistant 213
  • Nurse Practitioner 196
  • Certified Registered Nurse Anesthetist (Crna) 123
  • Family Practice 108
  • Internal Medicine 99
  • Hospitalist 59
  • Diagnostic Radiology 39
  • Cardiovascular Disease (Cardiology) 36

Self-reported primary specialty in the CMS Doctors & Clinicians dataset. Many clinicians serve multiple facilities.

Practice characteristics

Accept Medicare assignment
1,298 (99%)

Bill Medicare directly at the approved rate — patients only owe co-insurance/deductible.

Offer telehealth
380 (29%)

Indicated by the clinician in their CMS profile as routinely providing virtual visits.

Medicare quality scoring (MIPS)

293 of these clinicians have a published Merit-based Incentive Payment System (MIPS) final score. Of those, 152 (52%) score above the national median of 85.5.

MIPS scoring is heavily compressed at the top of the 0–100 range, so individual scores are not a reliable consumer signal. We surface roster-level coverage and the share above the national median instead.

Source: CMS Doctors and Clinicians (Care Compare) national downloadable file and MIPS Performance Year final scores, as of 2026-05-27. Affiliations from the CMS Facility Affiliations dataset. About 16% of small facilities (critical access, rural emergency, freestanding psych, IRF/LTCH) do not appear in the affiliations file and therefore have no panel.

Find a Doctor

Search the 1,306 clinicians affiliated with Novant Health New Hanover Regional Medical Center. Each name links to that clinician's official Medicare Care Compare profile, where you can see their credentials, secondary specialties, group affiliations, and (when applicable) MIPS quality scores.

Showing 30 of 1,306 clinicians (alphabetical)

Roster from CMS Doctors and Clinicians (Care Compare), updated 2026-05-27. A clinician may also practice at other facilities; "affiliated" means this hospital is on their CMS profile, not that they exclusively work here.

Pricing & Costs

This hospital participates in price transparency under the federal Hospital Price Transparency Rule. View 739 published procedures — gross charges, cash prices, and per-payer negotiated rates where available.

Across this hospital's priced procedures:
vs. NC median +7% runs 7% above the state median
vs. national median +81% runs 81% above the national median

Median percent difference across the 739 DRGs where this hospital has a comparable published price and the comparison cohort has enough hospitals to compute a stable median.

View full pricing →

Facility Information

Facility type
Acute Care Hospitals
Ownership
Government - Local
Emergency services
Yes — 24/7
About this data

Quality and ratings data are sourced from the U.S. Centers for Medicare & Medicaid Services (CMS) Hospital Compare program. Star ratings are CMS's own calculation; CareRanks does not modify or re-weight them. Facility-level details (address, beds, ownership, teaching status) come from CMS provider files and the CMS Provider of Services file.

Pricing data, where shown, is drawn from the hospital's own Machine-Readable File (MRF) published under the federal Hospital Price Transparency Rule. See our methodology for the full update cadence and limitations.

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